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FAQ

FAQ

Frequency Asked Question

A: Yes. All our movable indoor furniture supports full bespoke customization. You can provide your sketches, CAD drawings, reference pictures or space layout plans. Our design team will adjust outlines, arc radian, armrest shape, backrest structure and overall dimensions to perfectly match your villa, hotel or showroom space. No fixed standard styles restrict your design.

A: We offer free customized layout renderings for bulk orders, hotel projects and full-house villa sets. For small sample orders, we can provide simple structural drawings for confirmation. All design details will be double-checked with you before production to avoid mismatches.

A: Absolutely. We support mixed-style collocation. You can match light-luxury, contemporary and symmetrical Majlis-style furniture according to local Gulf interior aesthetic requirements. Our designers will coordinate the overall tone to keep consistent high-end texture.

A: Yes. Our skilled handcraftsmen are experienced in special curved, oval, asymmetrical and extra-long oversized furniture, widely used in large Majlis reception areas and long hotel dining spaces.

A: We supply multiple grades of wear-resistant fabric, stain-proof tech fabric, microfiber leather and top-grain leather. All materials are skin-friendly, thick and durable for long-hour guest reception in Middle East high-temperature dry environment. You can select texture, softness and color freely.

A: Yes. We provide different density high-elastic sponge filling. For villa and hotel reception furniture, we recommend thick high-density filling to keep full shape without sagging after years of frequent use. Soft or firm sitting feeling can be customized as requested.

A: Multiple matte, fine polished and anti-scratch surface treatments are optional. You can match any color tone to coordinate with your interior wall and floor decoration.

A: We accept 1 piece as sample order for quality inspection. For bulk wholesale and hotel contract projects, there is no strict MOQ restriction; we support mixed different furniture items in one container.

A: Production time is depending on order quantity and customized craft complexity. Sample order lead time is 25–35 working days after design confirmation and deposit. Bulk full-house / hotel project orders is 35–45 working days.We will confirm exact schedule before placing production.

A: Sure. We welcome sample orders to check handcraft details, sitting touch and overall texture. Sample cost can be partially deducted when you place subsequent bulk orders.

A: We can arrange priority production lines for urgent large-scale hospitality projects after communication, and adjust schedule reasonably to meet your construction deadline.

A: We adopt multi-layer export safe packaging: shockproof foam wrapping for all corners, thick carton outer package and plywood crate frame . The packing craft is specially optimized for long sea voyage.

A: We arrange sea freight to all mainstream Gulf ports including Dubai Jebel Ali, Riyadh Dammam, Doha Hamad Port, Kuwait Shuwaikh Port, Muscat and Bahrain Sitra Port. We can support FOB, CNF and CIF trade terms as your demand.

A: Yes. We cooperate with stable freight forwarders specializing in GCC market, and can provide one-stop shipping quotation including sea freight, customs document preparation and port destination notification.

A: We supply complete formal documents including Certificate of Origin,commercial invoice, packing list, bill of lading,quality inspection report, which meet most countries customs clearance requirements,if you have special requirements please tell us and we will try to apply.

A: OEM & ODM are our core services. We can print your brand logo on furniture, customize exclusive design catalogs, and develop exclusive new furniture series only for your showroom wholesale business.

A: We have rich experience in full-house turnkey furnishing projects for 5-star hotels, resort clubs and luxury villa compounds across GCC countries. We coordinate matching sofas, dining sets, entrance furniture and vanity sets in one single order to simplify your procurement process.

A: Our standard payment term: 50% T/T deposit before production, 50% balance paid before shipment. We can negotiate flexible payment plans for long-term large cooperative hotel contractors and bulk wholesalers.

A: We welcome stable local furniture importers and large interior design groups to discuss exclusive regional agency cooperation. We will provide competitive wholesale price, priority production and new design resource support for our exclusive partners.

A: Every detail is finished by experienced skilled craftsmen manually, including frame calibration, upholstery wrapping, sewing and edge polishing. The hand-made process ensures tighter stitching, smoother rounded edges and more balanced symmetrical structure, with no rough burrs or uneven gaps. Strict multi-stage manual inspection is carried out before delivery.

A: We provide 5-year warranty for furniture inner frames against deformation and breakage, and 2-year warranty for upholstery fabric and surface finish under normal daily use. If any quality problem caused by our production craft, we supply free replacement accessories and remote technical guidance.

A: Our project sales team keeps 24-hour online consultation via WhatsApp. You can send photos or videos of any product issues at any time, and we will reply and provide solutions rapidly.

A: For super large-scale long-term hotel and real estate development projects, our project manager can arrange overseas business trips to your showroom or construction site for on-site design communication after mutual consultation.

A: Yes, please leave your WhatsApp or email, we will send the latest custom furniture catalog with handcraft detail pictures and real project case photos immediately.

A: We guarantee fast response within 24 hours via WhatsApp or email for all GCC customer inquiries. Our professional sales team will calculate accurate customized quotation according to your size, material and order quantity.

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